Appointment Terms & Conditions
Hello!! Thank you for choosing Fab Skincare. New clients are urged to book a Signature Express Facial or Signature HydraFacial where we will do a skin care analysis, followed by a treatment your skin has been waiting for. During our appointment time, we will be able to analyze the skin and suggest a treatment plan best for you.
Please arrive atleast 5 minutes before your appointment to complete any consent forms. Consent form(s) for scheduled services can be found in our email communications sent to you. Our goal is to make sure you have a wonderful and relaxing experience at Fab Skincare.
REFUNDS: Any and all appointments made by the cardholder or on behalf of a customer means the cardholder agrees to our policy and understands we do not offer any refunds. All deposits are non-refundable and non-transferable for services, invoices paid, and retail products sold.
Please NO EXTRA GUESTS if they are not being serviced. This includes infants, toddlers as we do not have the space to accommodate additional guest in the treatment room. We will not be responsible for any injuries caused by the guest not being serviced as the serviced client takes full financial responsibility and any damages caused to the salon made by the party and/or their extra guest.
Confirmation/Notifications: When the appointment is booked, the client will receive an email confirmation. The client will receive a text/email 72hrs and 24hrs prior asking to confirm their appointment date and time. If the customer does not confirm on their end, they are still held liable to show up to their appointment.
⏰ Late Arrival Policy
There will be a $10 late fee applied at checkout after the grace period has passed
• Services under 20 minutes: 5-minute grace period
• Services over 20 minutes: 10-minute grace period
• After 10 minutes, the appointment is considered a no-show
*Please consider that your appointment duration does not change.
If you’re running late, please call us at 904-345-0537 as soon as possible.
❌ Cancellations & No-Show Policy
• Cancellations made within 24 hours will be considered a No-Show
• You will be responsible for the remaining 70% balance of your service
• The original 30% deposit will be forfeited and is non-refundable/non-transferable
*Please keep in mind that we are unable to fill your spot on such short notice.
🔁 Rescheduling
• All reschedules must be made at least 24 hours or more in advance to keep your deposit. The rescheduled appointment must be within 14 days. No exceptions
* If for any reason when multiple services are booked the customer decides to cancel any service at arrival to the salon your deposit will be forfeited, and the new service will have to be paid in full. We will not transfer any deposits over as time was lost for last minute change.
Lash Extensions: If for any reason a customer is unsatisfied with their lash extensions, customer must notify us immediately so that we can fix any issues within 3 days. Once this grace period has passed, the client must schedule a 1-week fill in appointment. Please make sure to arrive to your appointment with clean lashes to avoid an additional cleaning fee and no caffeine prior to avoid jittery eyes.
Payments: We accept cash but accept all major credit cards for payment of services and products with 3% card fee. Gratuities are welcomed in cash and can also be added to your bill at check out. Please mention any promotions, discounts, gift cards or credit balance before finalizing payment. FSA/HSA payments are welcome. Deposits are non-refundable and/or non-transferrable.
Please NO EXTRA GUESTS if they are not being serviced. This includes infants, toddlers as we do not have the space to accommodate additional guest in the treatment room. We will not be responsible for any injuries caused by the guest not being serviced as the serviced client takes full financial responsibility and any damages caused to the salon made by the party and/or their extra guest.
By successfully booking an appointment online you agree to the policies, terms, and conditions above and you release Fab Skincare of any liability.
Contraindications:
· Chemical Peels are not recommended for first time clients.
· Please exfoliate before your wax appointment.
· Patch test is recommended for brow tint services and lash extensions. If you proceed without a patch test, it is at your own risk and Fab Skincare will not be held liable.
· Any use of dermatologist prescribed medication must be cleared prior to your appointment as we will not be held responsible for any allergic reactions or reaction to wax.